Delivery & returns

 

keylime free delivery

Delivery

We aim to send your purchases within 2-5 working days of receiving your order. However, many items are made to order so during busy times it may take longer. We promise to keep you informed of any delays by email.

We are pleased to offer FREE delivery on all UK orders. Depending on size, we send our parcels either by Royal Mail 2nd Class signed for or via MyHermes to ensure your valued purchases get to you without a hitch. Delivery time is 2-5 days but if you need something sooner please contact us.

Non-mainland UK and international delivery starts at £12.00.

Packaging

We take great care with your purchase. Cushions are wrapped in spotted cellophane and enclosed in a postal bag or box. Prints are sandwiched between tissue paper and sent out in a postal tube. Digital art prints are very delicate so please take care when opening your package.

Returns/exchanges

If you are unhappy with your order for any reason, we are able to give a full refund if the item is returned in its original condition and packaging within 14 days of receipt.

Please send all returns back in their original packaging, stating the reason for the return, and let us know if you would like a refund or exchange. Remember to keep hold of your proof of posting in case your item is lost in transit. The refund will be made once the item is returned, excluding the shipping costs if applicable.

If your purchase arrives damaged or faulty please inform us within 48 hours and we will arrange a replacement.